If you are having problems placing an order on-line, we will accept phone orders. Please be advised that we do perform same security checks on phone orders as we do with on-line orders. We do not accept order via fax or e-mail.
Call EthnicIsland.com at (714) 694-6477 as soon as possible. We will cancel the order if it has not been shipped. If your order has already been shipped then please refuse the order upon delivery. If your order has been processed and invoiced, but not shipped, then we will issue you refund to your credit/debit card. For all orders that are shipped, we will charge you the shipping cost.
Sometimes communication problems occur and you may not see the order confirmation page even though you did click on the submit order button. Check your e-mail inbox as EthnicIsland.com sends an order confirmation e-mail after you place an order with us. You can also contact us to make sure that we received your order.
Please check your e-mail deleted folder or junk e-mail folder as sometimes spam filter in your e-mail software may have flagged the order confirmation e-mail as spam. Some Internet Service Providers (ISP) also flag legitimate e-mails as spam. You can contact us to make sure that we received your order. You can also check EthnicIsland.com order status page to confirm that we have received your order.
It takes about one to two business days to process your order before it is shipped. Once your order has been shipped, the time it takes for the order to arrive at specified the shipping address is determined by the shipping option you selected during the ordering process. We strive to process your order in the same day that it is received. Rush orders must be received before 1pm Pacific Standard Time for the order to be shipped the same day.
Yes, we will send you e-mail containing the tracking # for the product(s) you ordered. You can also check the status of your order by visiting our order status page (requires login account).
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